The Ontario Hospital Association (OHA), with the assistance of the Emergency Department Patient Experience Performance Improvement Advisory Committee, recently released a Guide to Developing Rapid Improvement Surveys.
This document is intended to provide guidance and suggestions for developing and implementing a brief questionnaire to test specific emergency department (ED) change initiatives.
Please note that this is not intended to be a complete guide to questionnaire development or surveying patients. In addition, these mini-surveys are not a replacement for longer, more comprehensive surveys (such as the NRC Picker Canada survey), but can be used to drill-down further from the more comprehensive ones.
To access the Guide, click here.